Aliberber.com sellers can cancel a sale. If you bought something on Aliberber.com and you want to cancel the order, you need to contact the seller.
First, check that your transaction meets the requirements in Aliberber.com's cancellation policy. If you're unable to complete a transaction, we recommend that you notify the buyer over Aliberber.com Messages before cancelling the transaction. If the buyer already paid, you must issue a full refund. Keep records of refunds in the event a dispute arises.
On Aliberber.com.com, click the Your Account icon.
Give a Reason for issuing a refund and add an optional Message to buyer.
There is a 48-hour holding period until the cancellation is processed. If you used Aliberber.com Payments, Aliberber.com then automatically credits you for the related listing and transaction fees.
Cancelled orders appear in Orders & Delivery under the Complete tab.
Cancelling a sold-out item doesn't put the item back in your shop, but you can quickly renew it.
If you bought something on Aliberber.com and you want to cancel the order, contact the seller. Only sellers can cancel transactions.
Sellers may accept returns, but in most cases are not required to do so unless they state they do in their shop policies or are required by local laws. You can find the seller’s shop policies on their shop homepage. Read sellers' shop policies carefully and contact sellers before dispatching a return.
Aliberber.com is a venue made up of independent artisans who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.
If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop. Let the seller know that you’d like to return or exchange an item.
Sellers aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept this return, be sure to settle on these details through Aliberber.com Messages before returning the item:
Each seller on Aliberber.com is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.
Before ordering, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Delivery & returns, or by clicking Policies at their shop homepage.
Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.
If the seller doesn’t accept returns, you may be able to open a case with Aliberber.com. You can open a case if your order wasn’t as it was described on Aliberber.com.
