Aliberber.com is a venue made up of independent artisans who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and – if reasonably possible – in its original condition and packaging to us. To exercise this right, please contact us on info@ALIBERBER.COM. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order by the Artisan.

How to Return or Exchange an Item on Aliberber.com

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. If a product does not meet the description or is not delivered in complete condition, you can open a business within 14 days after purchase, we wont release the funds until the case is settled.To request a return, return label, or exchange, contact the shop:

• Sign in to Aliberber.com.com or open the Aliberber.com app.
• Click Orders.
• Click Contact The Shop next to the order you’re interested in, then tap Contact The Shop under your order.
• Let the seller know that you’d like to return or exchange an item.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept this return, be sure to settle on these details through Aliberber.com Messages before returning the item:

• Where you should send it
• The time frame in which they wish to receive it
• Who will be responsible for the cost of return postage, if not written in the shop's policies

What are shop policies?

Each seller on Aliberber.com is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop. Before ordering, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Delivery & returns, or by clicking Policies at their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to open a case with Aliberber.com. You can open a case if your order wasn’t as it was described on Aliberber.com.If a product does not meet the description or is not delivered in complete condition, you can open a case withing 14 days after purchase. We won't release the funds untill the case is settled.